PRODUCT APPEARANCE
No two records are identical. Therefore, no two pairs of Vinylize vinyl glasses will ever be exactly alike. Product photos on this website should be used solely as a guide to what a product will resemble, not as an exact representation. Minute differences should be expected in each product’s groove depth and track placement. Minor deviations are inherent to Vinylize’s handcrafted manufacturing process. Fortunately, Vinylize’s one-by-one product construction guarantees individual attention to detail and quality assurance in every pair of eyewear to leave the workshop.
RETURN POLICY
We offer a 14 day return policy counting from the day that you received frame to your address. You do not need to state a reason for return within this time period and you will be given a full refund of the frames if the glasses are in the same condition as when you received them.
For returns, contact us at shop@vinylize.com
It is encouraged that you send your product by a traceable method. Vinylize Eyewear is not responsible for lost or misdirected packages.
We cannot accept returns to Vinylize retailors. For further information and questions, please contact our customer service team info@vinylize.com
PAYMENTS
We offer the following payment methods: VISA, Mastercard, AMEX, Paypal, Bitcoin. All of the data is transmitted via SSL-encryption and credit card transactions can only be accepted through SET (Secure Electronic Transactions). The card-issuing bank checks the authenticity within the system and determines if the payment is to be charged to the card. Shopping at Vinylize.com is therefore highly secure and we take all necessary measures to prevent fraud.
WARRANTY
Vinylize warrants products against manufacturing defects in materials and workmanship for a period of 2 years from the date of purchase. Vinylize reserves the right to determine manufacturing defects. If a product is deemed defective, Vinylize will repair or replace the item at no cost to you.
SHIPPING
All orders are shipped within 10 business days via FedEx Priority International after being assembled. Once your order has been carefully packed and picked up by FedEx, we will let you know via a shipping confirmation email. Here you can find all information regarding your order, such as tracking number and status of your shipment. Want to see where your package is? Get your tracking number from your shipping confirmation email and follow this link www.fedex.com
