HOW TO GET YOUR GLASSES FIXED

  • Simply fill out our easy to use repair form
  • We will get back to you with options
  • If your glasses can be repaired we will send you a shipping label
Send your glasses to Vinylize
  • Once we receive your glasses we notify you that your glasses have arrived
  • Our master craftsman will then thoroughly inspect your glasses
  • An email with all available options, which include description and cost per option, will be sent
  • Once an option is chosen and processed online our master craftsman will quickly proceed
We return your repaired glasses
  • Most orders are usually processed and shipped back within two weeks
  • We will send out an email with tracking number and link once your order shipped
  • You can track your order online

Do you have a question about the return?

Please contact our customer service team info@vinylize.com

Warranty

This product is guaranteed by the manufacturer for a period of 2 years against all manufacturing defects as determined by our technical services department. This guarantee does not cover defects caused by accidents or misuse.

This warranty does not cover: scratches on lenses, damages caused by accident, abuse, neglect, shock, improper use or improper storage of the product, unauthorized modifications or repairs, normal wear and tear as well as any issue connected to the prescription lenses.
A few good words
"To All the Glasses I Loved Before, WHoah! Just Whoah and wow! Thanks for giving excellent customer service. I have been to a store 3 times and called several to fix my broken frame.All were helpful but could not fit my tight time schedule with a warranty issue. You sent me the new arm and several screws just in case to make my glasses complete again. I have been wearing them with one arm and was beyond dorky but necessary. The frames are a high quality and you resolved my problem perfectly after listening to what I needed. Very, very good. Thanks so much!" - Julia
"After 9 years my Vinylize Jackson still look like brand new, and fashionable, thank you Zachary, it's really amazing work." - Milan Szmodics
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